Frequently Asked Question

Peptivex is a closed-membership platform. Access is restricted to verified medical professionals, licensed researchers, and authorised institutional buyers in Malaysia and Singapore. All members are manually reviewed before access is granted.

No. All products are strictly for research and laboratory use only. They are not approved for human consumption, diagnosis, treatment, or prevention of any condition in humans or animals. This policy is absolute and non-negotiable.

Complete the member registration form on the Contact page. Applications are reviewed manually. Approval requires proof of professional or institutional affiliation, including a valid professional registration number.

All compounds are guaranteed at 99%+ purity, verified by independent third-party HPLC and mass spectrometry analysis. 

We accept returns for damaged or incorrectly supplied items within 7 days of confirmed delivery. Opened compounds cannot be returned under any circumstances. Please contact support@heligenix.co with your order number and supporting photos.

All orders are shipped with reliable third party service providers to destination within Malaysia and Singapore. Orders are dispatched within 48 business hours of payment confirmation.

We accept major credit and debit cards via our secure high-risk payment gateway. All transactions are encrypted. Payment card details are never stored on our servers. We do not accept cash or bank transfer at this time.